How do I send in my racquet for restringing
There are two ways in which you can order a restring on your racquet. You won't need to contact us for a Return Authorization #, you can do either of the 2 options.
- Customers may process a restring order on our website in the Racquet Services section under Racquets. You will see some of our recommended suggestions as you click the drop down arrow by each available upgrade. You would add this to your cart as you were placing an order for merchandise.>
- You may also ship a racquet for restringing without ordering through our website. Just pack your racquet including a note with your Name, Address, Phone Number and direction on what type of string/grip, etc. requested. If you have ordered from us in the past, you may let us know to use the same shipping and credit card information on file. Otherwise, include a credit card number on your note or give us a call to supply payment information by phone.
After selecting one of these options, include a copy of the order or the note inside the box with your returned racquet. Ship your racquetRacquetworld
35 Fuller Rd
Albany, NY 12205
Can I order additional merchandise with a restring?
You may also order additional merchandise to be shipped along with your restring order. Racquetworld will wait for the mail-in restring and ship the requested additional merchandise in one shipment when the restring is completed. If you want any items shipped earlier, please supply the order number by email to email@example.com to make that request.
If you are mailing your restring in with a note enclosed, you may also list any additional merchandise that you may need shipped with the racquet. We will include them in the shipment for you.
How long does it take to get my racquet back?
Our policy is to get our racquets back out the door within 24 hours if possible when we receive it from the customer.
Sorry, we do not supply boxes or prepaid shipping labels to send in your racquet for restring. Shipping costs to ship the racquet to us and the restrung racquet back to you is at the customer's expense. Most of the racquets ship back out FedEx Ground or Priority mail to PO Boxes, APO, FPO, AK and HI. You can specify if you would like upgraded shipping to Next Day or 2nd Day.