Racquetworld's Warranty Policy
is the warranty on a racquet?
Each manufacturer maintains that its racquet frames are free from defects in materials and workmanship under normal use, for a period of one (1) year from the original date of purchase. The manufacturer will replace the racquet at its discretion. Any frame replaced under this policy will be covered only for the remainder of the original one-year period.
if my racquet breaks?
The one year warranty on racquets is
directly with each manufacturer and the customer is to contact the manufacturer
for direction on how to receive a replacement.
The following are contact numbers or email addresses:
800-433-6723 or firstname.lastname@example.org
EKTELON 800-283-6647 0# for main menu, then 1 for consumer
The manufacturer will
require your original invoice of sale from Racquetworld, showing purchase within
the last year. If you do not have a
copy of your invoice, email email@example.com
to obtain a copy of your invoice through email or fax. Please provide as
much information in the email as you can, and specify which method you would
like to receive your invoice.
warranties on other items?
Yes, although it varies by each
manufacturer. Please contact them
for more specific information, but here are the typical warranty periods:
Racquet Strings…NO warranty by manufacturer; 2 week warranty by Racquetworld.com from date of purchase on factory strings, if you choose to upgrade to our recommended Prince Premier string, we will warranty the string for 4 weeks. We realize that factory string is lower in quality, and since we can't warranty it, we give you the chance to upgrade to our best string at a cost of $21.95 (normally $36.00).
Keep in mind, the general
rule of thumb is the number of times you play in a week is the number of times
you should get your racquet restrung in a year. Strings don't last
forever. For example, if you play 5 times a week, you should get you
racquet restrung 5 times a year. If you feel it is time for a restring,
and want to mail it into us, here is a link to our mail-in
Eyeguards…..2 months against breakage
Sneakers…….3 months against defect or abnormal wear
if I want upgrades made to my replacement racquet?
All warranty replacements will have
factory specifications on the racquet. It
would be preferable to ship your cracked racquet to RacquetWorld if you want any
upgrades (strings, grips) made to the replacement racquet. You don't need
to contact us ahead of time by phone or email, you can fill out our online warranty
order form . You can also just mail
your racquet to us with a note enclosed with all of your information and specify
any upgrades you may want once the racquet is replaced. If you will need additional merchandise when your replacement arrives, we
can add that for you, just include it on the note.
Ship your racquet to:
Attn: Warranty Dept
Albany, NY 12205
This process will take 4-6 weeks depending on the manufacturer. There are No early replacements given out unless the racquet has broke within 2 weeks of your original purchase date.
replacement fee is $15.00 for RacquetWorld to handle the warranty replacement.
This covers shipping of the cracked racquet to the manufacturer and the
replacement racquet back to the customer. Additional
shipping fee will be added if the customer requests more items shipped along
with the replacement. All
upgrades on the racquet are charged to the customer as if the racquet was mailed
in to RacquetWorld for restring or regrip- we DO NOT offer the same
$21.95 discounted restring on replacement racquets that was offered on a brand
new racquet purchase. Any additional
merchandise requested will be shipped along with the replacement and charged
What if my racquet
breaks with upgraded strings or installed grip?
Racquetworld will re-install
upgraded strings and/or grip for free on a replacement racquet if you ordered a new
racquet with upgrades and the racquet breaks within 15 days from the
purchase date. After that time, all
upgrades on a warranty replacement are charged to the customer.