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Racquetworld's Warranty Policy

What is the warranty on a racquet?

Each manufacturer maintains that its racquet frames are free from defects in materials and workmanship under normal use, for a period of one (1) year from the original date of purchase. The manufacturer will replace the racquet at its discretion. Any frame replaced under this policy will be covered only for the remainder of the original one-year period. 

What if my racquet breaks?

The one year warranty on racquets is directly with each manufacturer and the customer is to contact the manufacturer for direction on how to receive a replacement.  The following are contact numbers or email addresses:  

E-FORCE                   800-433-6723 or warranty@e-force.com

EKTELON                  800-283-6647  0# for main menu, then 1 for consumer

GEARBOX                 877-4GEARBOX

HEAD                        800-289-7366

PRO KENNEX            800-778-1755 or racquetball@prokennexusa.com

WILSON                    800-272-6060

The manufacturer will require your original invoice of sale from Racquetworld, showing purchase within the last year.  If you do not have a copy of your invoice, email help@racquetworld.com to obtain a copy of your invoice through email or fax.  Please provide as much information in the email as you can, and specify which method you would like to receive your invoice.   

Are there warranties on other items?

Yes, although it varies by each manufacturer.  Please contact them for more specific information, but here are the typical warranty periods:

Racquet StringsNO warranty by manufacturer; 2 week warranty by Racquetworld.com from date of purchase on factory strings, if you choose to upgrade to our recommended Python Atlas string, we will warranty the string for 4 weeks.  We realize that factory string is lower in quality, and since we can't warranty it, we give you the chance to upgrade to our best string at a cost of $21.95 (normally $36.00).

Keep in mind, the general rule of thumb is the number of times you play in a week is the number of times you should get your racquet restrung in a year.  Strings don't last forever.  For example, if you play 5 times a week, you should get you racquet restrung 5 times a year.  If you feel it is time for a restring, and want to mail it into us, here is a link to our mail-in restring service.

Eyeguards..2 months against breakage

Sneakers.3 months against defect or abnormal wear

What if I want upgrades made to my replacement racquet?

All warranty replacements will have factory specifications on the racquet.  It would be preferable to ship your cracked racquet to RacquetWorld if you want any upgrades (strings, grips) made to the replacement racquet.  You don't need to contact us ahead of time by phone or email, you can fill out our online warranty order form .  You can also just mail your racquet to us with a note enclosed with all of your information and specify any upgrades you may want once the racquet is replaced.  If you will need additional merchandise when your replacement arrives, we can add that for you, just include it on the note.  Ship your racquet to:  

Racquetworld

Attn: Warranty Dept

35 Fuller Rd

Albany, NY 12205 

This process will take 4-6 weeks depending on the manufacturer.  There are No early replacements given out unless the racquet has broke within 2 weeks of your original purchase date.

The replacement fee is $15.00 for RacquetWorld to handle the warranty replacement.  This covers shipping of the cracked racquet to the manufacturer and the replacement racquet back to the customer.  Additional shipping fee will be added if the customer requests more items shipped along with the replacement.   All upgrades on the racquet are charged to the customer as if the racquet was mailed in to RacquetWorld for restring or regrip- we DO NOT offer the same $21.95 discounted restring on replacement racquets that was offered on a brand new racquet purchase.  Any additional merchandise requested will be shipped along with the replacement and charged accordingly.

What if my racquet breaks with upgraded strings or installed grip?

Racquetworld will re-install upgraded strings and/or grip for free on a replacement racquet if you ordered a new racquet with upgrades and the racquet breaks within 15 days from the purchase date.  After that time, all upgrades on a warranty replacement are charged to the customer.