Racquetworld's Return/Exchange Policy
Extended Return/Exchange Policy for the Holidays
We understand many purchases made this time of year are gifts for the Holidays.
So, our normal return policy of 15 days will be extended until 1/15/17 for items
purchased between 11/15/16 - 12/31/16.
See Pat's Holiday Note for information on extended Holiday Return Time
It is very simple... you don't need to call or email us for a Return Authorization #.
Right up front... Racquetworld DOESN'T charge a Restocking Fee !!
Racquetworld will accept the return of any equipment purchased from our company within 15 days after you receive your order. Equipment must be returned in resalable condition in original packaging.
Just pack up items to be returned with a copy of your original invoice from Racquetworld or a clear note with your Name, Address, Phone Number specifying how you want us to handle the return. You may receive credit for the items or exchange items for other merchandise. Ship items to:
35 Fuller Rd
Albany, NY 12205
You will be given a complete refund less any shipping charges and/or upgrades (restring/regrip/tape) made on the equipment. Any free items received with the purchase of a returned item must also be returned or customer will be charged for those free items.
The customer is responsible for all shipping on returns and exchanges.
Customers may exchange returned items for new merchandise at which time the returned items will be credited toward the purchase of any new items and the ship fee to ship the new item.
Sneaker Return Policy
Please be aware that most companies will not accept return of sneakers under any circumstances. We offer this luxury understanding the difficulty in purchasing racquetball quality sneakers but you as the customer must realize …..Nobody wants return of USED sneakers!! The following rules must be followed to receive credit or exchange on sneakers:
- Please inspect your pair of shoes before using them on the court. Call us with any problem with the shoe before you wear them
- To be sure of fit, lace up the shoes and walk around INDOORS
- Sneakers MAY NOT be returned if worn outside or used on a court. We do not accept returns that show any wear, debris in the sole, creases in the leather, or soil and dust on the shoes. RacquetWorld will not credit back shoes in this non-returnable condition. We will ship the shoes back to the customer at the customers expense if requested.
- All returns must be made within 15 days of receipt of the sneakers.. NO EXCEPTIONS!!