100% Racquetball - Largest Online Racquetball Dealer

Our return address: 35 Fuller Rd Albany, NY 12205 Store Hours: 9 AM - 5:30 PM EST Mon-Fri

Basket Checkout Restring Warranty Returns

Return/Exchange Policy

It is very simple…you don’t need to call us for a Return Authorization #.

Right up front…Racquetworld DOESN’T charge a Restocking Fee !!

Racquetworld will accept the return of any equipment purchases from our company within 15 days after you receive your order.  Equipment must be returned in resalable condition in original packaging.

Just pack up items to be returned with a copy of your original invoice from Racquetworld or a clear note with your Name, Address, Phone Number specifying how you want us to handle the return.  You may receive credit for the items or exchange items for other merchandise.  Ship items to:

Racquetworld

Attn: Returns/Exchanges

35 Fuller Rd

Albany, NY 12205

You will be given a complete refund less any shipping charges and/or upgrades (restring/regrip/tape) made on the equipment.  Any free items received with the purchase of a returned item must also be returned or customer will be charged for those free items.

The customer is responsible for all shipping on returns and exchanges.

Customers may exchange items for new merchandise at which time the returned items will be credited towards the purchase of any new items and the ship fee to ship the new item.

Sneaker Return

Please be aware that most companies will not accept return of sneakers under any circumstances.  We offer this luxury understanding the difficulty in purchasing racquetball quality sneakers but you as the customer must realize …..Nobody wants return of USED sneakers!!  The following rules must be followed to receive credit or exchange on sneakers:

 .  Please inspect your pair of shoes before using them on the court.  Call us with any problem with the shoe before you wear them

 .  To be sure of fit, lace up the shoes and walk around INDOORS  

  .  Please do not damage the original shoe box (ie: with tape) when returning shoes for a refund or exchange

 .   Sneakers MAY NOT be returned if worn outside or used on a court.  We do not accept returns that show any wear, debris in the sole, creases in the leather, or soil and dust on the shoes.  RacquetWorld will not credit back shoes in this non-returnable condition.  We will ship the shoes back to the customer at the customers expense if requested.

 .    All returns must be made within 15 days of receipt of the sneakers..NO EXCEPTIONS!!